The useless reply

Fw: Complains and Queries (User)‏
From:	Contact (contact@bmobile.com.bn)
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Sent:	Wednesday, June 18, 2008 1:22:52 PM
To:	*********@hotmail.com

> Dear Customer,
>
> We apologize for the late reply and thank you for your email concerning
> this
> matter.
>
> For your information, we have coverage where b.mobile reception is
> avilable but the speed will vary from each location. We are constantly
> upgrading our network as
> we speak.The speed can go up to 3.6mbps. As for upgrade of 3.6mbps to
> 7.2mbps, we are still in a process of working it out. Please note that
> Zoom
> Broadband is a mobile internet who is always on the go and it is not meant
> to replace fixed broadband.
>
> Even when the signal bar is full, it does not mean there is problem with
> the coverage area. This is probably due to the traffic congestion whereby
> too many users surfing the internet at the same time
> which cause the SHARED bandwidth tobe reduced per user and to the extend
> that it completely halt.
>
> Nevertheless, we will forward your complain to our technical department
> for
> further
> actions once we received your exact location details. So please bear
> with us. Your kind understanding and patience is highly appreciated.
>
> For further queries, please call our 24 hour customer care service centre
> at
> 177 for further assistance.
>
> We hope the above explaination helps. We thank you for choosing our
> service and we hope for your continued support.
>
> Best regards,
> b.mobile Complaint Centre
>
>
> ----- Original Message -----
> From: "User" <*********@hotmail.com>
> To: 
> Sent: Saturday, June 14, 2008 12:28 PM
> Subject: Complains and Queries (User)
>
>
>> Name: User
>>
>> Email Address: *********@hotmail.com
>>
>> Mobile No.: 8149***
>>
>> Comments: I'm very unsatisfied with the service provided. The connection
>> hangs every 40mins or so. the connection is slow and the 3.6mbps is a
>> total scam from the way i see it. There is no use to make the quota
>> unlimited when the service provided is worse than dial up connections.
>> The speed now don't even reach up to 200kbps. Please don't advertise
>> something that your company don't provide. This will only spoil the
>> company's name.
>>
>>
>> --
>> Date/Time: 2008-06-13 21:28:40 PDT
>> Sender IP: ***.***.**.** [Brunei Darussalam] | j3jr6gjarawxs7wi
>> Referrer: http://www.bmobile.com.bn/complains.php
>>
>>
>> --
>> No virus found in this incoming message.
>> Checked by AVG.
>> Version: 7.5.524 / Virus Database: 270.3.0/1504 - Release Date: 6/15/2008
>> 5:52 PM
>>
>>
>

For those who has poor eyesight and can't read the mail properly, hold down "Ctrl" and Scroll Down with ur mouse roller.
Notice the words that i bold and underline. At least this shows that they are not using an automated reply. xD ok now. I don't really like this reply. They give me a feeling that I'm the one who doesn't know how to use the internet, I'm staying at an area that has no bmobile network coverage. FYI, I live just ONE MINUTE away from KB town. -_-"
They are upgrading to the network to 7.2mbps and I'm predicting that it will only be available to certain areas - Bandar's town center.

Even when the signal bar is full, it does not mean there is problem with
> the coverage area.

What the hell does this mean? Anyone care to elaborate to me? The sentence following that quoted one is very very stupid. If many users are using the network, the 3.6mbps will reduce to 1.0kbps. thats 100BYTES per second. Oh yea, even at THREE A.M. the speed is ZERO kbps. Who the hell is using the internet at that time? Even if there is, it would only be a handful.

We hope the above explaination helps. We thank you for choosing our
> service and we hope for your continued support.

And no, it didn't help me AT ALL!! What else can I do if I don't continue using this service? My mum has already paid for FOUR FUCKING YEARS of contract. -_-" Bullshit people making bullshit replies.